Desktop Support Analyst

Description

Who We Are

Surge Energy Inc. is a publicly traded oil-focused E&P company with a strong foundation built on high-quality crude oil reserves with an average daily production of over 25,000 boe per day. Our core operating areas in Alberta and Saskatchewan are among the top conventional oil plays in Canada. At Surge, we believe that our people are one of our greatest assets. We are a mid-sized company based out of our Calgary Head Office and look for individuals to join our team who share our passion for integrity, innovation, and the production of safe, reliable Canadian energy.

Surge is currently accepting applications for the position of Desktop Support Analyst.

Responsibilities include:

  • Provide onsite and remote support to end-users by troubleshooting and resolving hardware, software and network issues related to desktop systems.
  • Install, configure, and maintain desktop hardware and software components, including operating systems, applications, and peripherals (Microsoft Intune and Autopilot)
  • Collaborate with IT Team to implement and maintain desktop security measure including antivirus software, firewalls, and encryption tools. preference for experience relating to Proofpoint, Microsoft Defender and CrowdStrike & Microsoft Multi-Factor Authentication.
  • Document and maintain accurate records of all desktop support activities, including troubleshooting steps, resolution, and user communication.
  • Assist with setup and configuration of desktop systems for employees.
  • Respond to helpdesk tickets and requests in a timely manner, prioritizing issues based on impact on business operations.
  • Experience using remote support tools to connect and resolve IT issues.
  • Provide training and guidance to end-users on how to use desktop systems effectively and efficiently.
  • Adhere to IT Policies, procedures, and best practices to ensure the security and integrity of desktops systems and data.
  • Experience & working knowledge using Microsoft Azure & Active Directory
  • Supporting and troubleshoot iOS smartphone, Microsoft Teams, and video conferencing in an enterprise environment.
  • Familiarity with networking principles, hardware troubleshooting, and IT Security (Fortinet)

Qualifications:

  • 3+ years of experience in a technical support role providing end-user support.
  • Working knowledge to support oil and gas applications.
  • Completion of an IT related technical program from a recognized College or University
  • CompTIA A+ & Network + Certifications are an asset.
  • Some afterhours evening, weekend and holiday support will be required.

Culture

At Surge, we foster an active and collaborative culture that thrives on adaptability and embraces the challenges of the ever-changing oil and gas industry. Our leaders are committed to promoting a positive company culture, and we’re proud to have a team of genuine, driven, and knowledgeable individuals. Surge’s culture is based on teamwork, creativity, and a drive for excellence. Every team member’s voice is valued and supported in our inclusive and encouraging environment. We value cooperation among team members and understand that our success is a result of our combined efforts.

Constant Change and a Focus on Adaptability

The energy industry is dynamic, and we see this as an opportunity. Our disciplined capital action and financial flexibility enable us to effectively navigate through market fluctuations and capitalize on strategic opportunities. We envision a world powered by clean and safe Canadian Energy. With high quality assets and advanced technology, we are poised to continue positively impacting the future of energy. Being a part of our team means you will be at the forefront of adapting to industry changes and finding innovative solutions.

Competitive Compensation and Rewards

We believe in recognizing and rewarding the hard work and contribution of our employees. Surge Energy offers a competitive compensation package that includes a base salary, individual and company performance-based incentives through our Short-Term and Long-Term Incentive programs, a comprehensive benefits package, and an employer matching savings plan.

If you are looking to join a company that values its people, promotes responsibility developing and championing Canadian energy, and gives back to the community – all while offering competitive compensation – Surge Energy is the right fit for you. Please forward your resume to [email protected]